FREQUENTLY ASKED QUESTIONS

Are you products suitable for vegans?

Some of our products are naturally vegan, like our Peppermint and Tea Tree Soap and our Sweet Rose Bath Bomb. Please check the ingredients before purchasing if you require a vegan product.



How long will my order take to arrive?

We will ship your order using Royal Mail 2nd class post and will get it to you as soon as we can but in no later than 7 working days. If we're expecting it to arrive any later, we’ll let you know!



Are you just online?

COVID 19 has hit all the fairs we usually attend so for the moment this on line shop is the main outlet for our products. For those lucky enough to live on the Jurassic Coast we have a consession at SoSophies in Seaton. Have a look its a really great gift shop.



I’d like to stock your products, do you have a wholesale catelogue?

Yes we do. Have a look at our Wholesale Page and from there you can order a discounted sample case and request the catalogue.



There’s a problem with my order, what can I do?

We’re sorry there’s a problem. Please contact us and we’ll be happy to put it right.



Do your soaps comply with cosmetic regulations?

Yes, we’re certified! We are proud that our handmade products fully comply with all legislation governing the manufacturing of cosmetics in the UK and Europe. Our labels use the appropriate Latin style INCI naming standards for ingredients.



Do you use palm oil in your products?

No! None of the products that we make at Jurassic Soap Kitchen include palm oil, nor do the products we buy at wholesale.



Do you wrap your items in plastic?

Our aim is to have minimal plastic packaging. Our soaps are presented in a card wrap and for deliveries are wraped in a compostable plant based clear wrap for protection. Shampoo bars, and conditioner are wraped in card or oiled paper. Where items, such as bath bombs sets are seen to be wrapped in a clear film, this is a compostable plant based wrap. In most cases we aim to use tissue or corrugated card to protect items. Occasionally for small or single item orders a jiffy bag is used.



Can I have my order gift wraped?

Yes: If your whole order is to be sent to a friend or relative we will box your order up in attractive tissue and wrap the box in a natural recycled paper with gift tag and seasonal tape. Just add the gift wrap service to your basket and enter into the comments box your text for the hand written card. At checkout the delivery address can be entered seperate to your own address. If only part of your order is to be wrapped, add the gift wrap service to your basket and let us know the details and wording for tag. We will do all we can to ensure the gift and openning experience are perfect.



STILL LOOKING FOR AN ANSWER?

Feel free to contact our team ▷