FREQUENTLY ASKED QUESTIONS

Are you products suitable for vegans?

Some of our products are naturally vegan, like our Peppermint and Tea Tree Soap and our Sweet Rose Bath Bomb. Please check the ingredients before purchasing if you require a vegan product.



How long will my order take to arrive?

We will ship your order using Royal Mail 2nd class post and will get it to you as soon as we can but in no later than 7 working days. If we're expecting it to arrive any later, we’ll let you know!



Can I only buy your products online?

No, we have a number of stockists selling a range of our products. We’ll also be at local fayres and events throughout the year.



I’d like to stock your products, do you have a wholesale catelogue?

Yes we do. Have a look at our Wholesale Page and from there you can download the catalogue and order form.



There’s a problem with my order, what can I do?

We’re sorry there’s a problem. Please contact us and we’ll be happy to put it right.



Do your soaps comply with cosmetic regulations?

Yes, we’re certified! We are proud that our handmade products fully comply with all legislation governing the manufacturing of cosmetics in the UK and Europe. Our labels use the appropriate Latin style INCI naming standards for ingredients.



Do you use palm oil in your products?

No! None of the products that we make at Jurassic Soap Kitchen include palm oil, nor do the products we buy at wholesale.



Do you wrap your items in plastic?

Our aim is to have minimal plastic packaging. Our soaps and shampoo bars are presented in a card wrap and most deliveries are sent in Kraft card boxes. Where items, such as bath bombs sets are seen to be wrapped in a clear film, this is a bio degradable natural plant based wrap. In most cases we aim to use tissue or corrugated card to protect items. Occasionally for small or single item orders a jiffy bag is used.



STILL LOOKING FOR AN ANSWER?

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© Jurassic Soap

Kitchen 2020